Administering Cisco Unified Communications Workspace Part 1
This exclusive course offers a unique real-world environment focusing on the administration of a Cisco IP telephony, video and voice mail solution, including: Cisco Unified Communications Manager (CUCM) v12.5: Unity Connection v12.5: Cisco IM&P v12.5.
You will learn how to access the CUCM administrative pages to perform moves, adds, and changes of Cisco IP phones, while configuring users and associating them with phones. You will learn to configure simple features, such as DND, Music on Hold, MeetMe conferencing, and shared lines and barge, as well as access to CUCM user web pages. Configuring voice mail accounts for users, building a Jabber Client, and managing licenses using Prime License Manager with Cisco Unified Communications Manager v12.5 are also incorporated in this course.
You will gain a basic understanding of the route patterns that are used for dialing and Class of Service, controlling who can dial where, such as internal, local, long distance, and so forth.
The lab environment features a fully configured cluster with Headquarters and PSTN sites. A complete dial plan, including Class of Service, is deployed using the most recent CUCM features supporting simpler dial plan configuration. Our Unified Communications (UC) courses provide a simulated PSTN, enabling you to gain an understanding of the North American Numbering Plan (NANP) and the concepts associated with a variable-length on-net dial plan supporting multiple sites with overlapping extensions. In this class, the dial plan is preconfigured and allows you to apply Class of Service to phones and lines and to test calling to 3-digit, 7-digit, 10-digit, 11-digit, and international route patterns.
Virtual Learning
This interactive training can be taken from any location, your office or home and is delivered by a trainer. This training does not have any delegates in the class with the instructor, since all delegates are virtually connected. Virtual delegates do not travel to this course, Global Knowledge will send you all the information needed before the start of the course and you can test the logins.
35 courses found
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- Delivery Format: Virtual Learning
- Date 19-23 October, 2026 | 8:30 AM to 4:30 PM
- Location: Virtual (Eastern Standard Time)
- Language: English
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Guaranteed To Run
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- Delivery Format: Virtual Learning
- Date 09-13 November, 2026 | 8:30 AM to 4:30 PM
- Location: Virtual (Eastern Standard Time)
- Language: English
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- Delivery Format: Virtual Learning
- Date 30 November-04 December, 2026 | 11:30 AM to 7:30 PM
- Location: Virtual (Eastern Standard Time)
- Language: English
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- Delivery Format: Public Classroom
- Date 13-17 December, 2026 | 9:00 AM to 5:00 PM
- Location: GK Riyadh (Arab Stand)
- Language: English
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- Delivery Format: Virtual Learning
- Date 13-17 December, 2026 | 9:00 AM to 5:00 PM
- Location: Virtual (Arab Stand)
- Language: English
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- Delivery Format: Virtual Learning
- Date 14-18 December, 2026 | 8:30 AM to 4:30 PM
- Location: Virtual (Eastern Standard Time)
- Language: English
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- Delivery Format: Virtual Learning
- Date 04-08 January, 2027 | 8:30 AM to 4:30 PM
- Location: Virtual (Eastern Standard Time)
- Language: English
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- Delivery Format: Public Classroom
- Date 10-14 January, 2027 | 9:00 AM to 5:00 PM
- Location: Cairo-Sheraton (Egypt Stan)
- Language: English
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- Delivery Format: Virtual Learning
- Date 10-14 January, 2027 | 9:00 AM to 5:00 PM
- Location: Virtual (Egypt Stan)
- Language: English
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- Delivery Format: Virtual Learning
- Date 25-29 January, 2027 | 11:30 AM to 7:30 PM
- Location: Virtual (Eastern Standard Time)
- Language: English
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